Frequently Asked Questions (FAQ)

1. How long will it take to receive my order?

All orders are shipped within the United States. Standard delivery typically takes 7–12 business days.
Once your order is shipped, you will receive a tracking number to monitor its progress.

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2. Do you ship internationally?

Currently, we only ship within the USA. International shipping is not available at this time.

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3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package directly on the courier’s website.

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4. Can I change or cancel my order?

Orders are processed quickly, so if you want to change or cancel your order, please contact us within 24 hours at twenvee@gmail.com or call +1 (484) 594-9198.

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5. What is your return and refund policy?

We accept returns for items that are damaged, defective, or delivered incorrectly.

• Return window: 30 days from delivery

• Shipping costs: We cover the shipping cost for eligible returns
  For more details, please visit our Return & Refund Policy page.

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6. What payment methods do you accept?

We accept all major credit and debit cards via Shopify Payments, as well as PayPal. All transactions are secure and processed in USD.

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7. Do you offer free shipping?

Yes! Orders over $100 qualify for free standard shipping. Orders under $100 will incur a standard shipping fee.

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8. How do I contact customer support?

You can reach us via:

• Email: twenvee@gmail.com

• Phone: +1 (484) 594-9198

• Business Address: 3850 S Alameda St, Corpus Christi, Texas 78411, USA

We respond to inquiries within 24–48 hours.

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9. Are my personal and payment details safe?

Yes! Our website is SSL encrypted, and all payments are securely processed through Shopify Payments and PayPal.